Find Success In Out-Smarting The Big Boys!
Our motto “Attract, Build, Retain” has helped independent restaurant owners finally get the paycheck they deserve.
The restaurant business is notorious for its tight margins and competitive nature, making it a challenging niche to navigate. However, for those willing to dive into this industry, there is a secret sauce to building a thriving customer base and retaining them. Explore the strategies and tactics that can help you succeed in the restaurant industry, from effective marketing to irresistible offers and beyond!
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A
attract
Learn how to attract the attention of your new, frequent, & lost customers
B
Build
Leverage all of your marketing to build a massive database of customers
R
retain
Now that your database is built… How do you use it to drive more repeat customer visits?
Our Restaurant Marketing Program Has Helped Restaurants
Attract, Build, & Retain Their Customers.
attract people with an irresistible first-time offer
One effective way to bring in new customers is by offering an irresistible first-time offer. When customers claim this offer, they’ll be more likely to visit your restaurant and spend on higher-priced menu items while they’re there.
Build a database of customers
As you attract new customers with your first-time offer, it’s essential to build a database of their contact information. By capturing their names, email addresses, and phone numbers, you can nurture these leads into making reservations and returning to your restaurant. This strategy helps you build a consistent stream of customers, which is vital for a thriving restaurant business.
Add a limited-time dish to your menu
One way to keep customers coming back is by offering limited-time dishes on your menu. This exclusivity creates a sense of urgency, as customers will want to try the dish before it’s gone. By continually updating your menu with new, limited-time offerings, you can keep customers engaged and eager to return.
Utilize marketing automation tools & software
To make the most of your marketing efforts, consider using marketing automation tools & software. This can help you automate your promotional campaigns, manage reservations, and even send nurturing text messages to customers. By streamlining your marketing processes, you can save time and ensure consistent results across your client base.
Automate Your Online Reviews
Improve your ratings, build your reputation, and get found online by sending review requests via text to recent customers, responding to and interacting with reviewers, and managing it all from a single inbox.
Message your guests efficiently
You want to send reservation reminders, promote new menu items, and answer questions promptly. Sem Express Messaging allows you to be responsive and manage all conversations over text, social, and even voicemail effortlessly from a single inbox.
Get more guests with Referrals
Turn your dining guests into ambassadors with Sem Express Referral Campaigns. In just a few clicks, your customers can refer your restaurant to friends and family. Track customer engagement and take advantage of modern-day word of mouth marketing.
Build surveys to understand the customer experience
Get quality feedback via online surveys
that you can use to improve your dining experience. Sem Express’s fully-customizable surveys allow you to gauge guest satisfaction over time and identify strengths and weaknesses in your operations.
Efficiently answer guest questions with Webchat
Answer guest questions while they’re still on your website. Sem Express Webchat allows you to respond to guest inquiries instantly from the office, on-the-go through Sem Express mobile app or have a chatbot respond to frequently asked questions automatically.
