Effective Date: 08 July 2024
Company: Blue Internet Solutions Ltd. trading as Sem-Express

1. Introduction

These Terms and Conditions (also referred to as “Terms,” “T&C,” “Terms of Service,” or “Agreement”) are a binding agreement between you (“you,” “your,” “User,” or “Customer”) and Blue Internet Solutions Ltd. (“we,” “us,” “our”), operating as Sem-Express.

These Terms govern your purchase of products and services, your access to and use of our website at https://sem-express.com and any related sites or applications, and any other engagement you have with Sem-Express.

By purchasing, subscribing, registering for, or using any Sem-Express service or product, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, Cancellation Policy, and any other policies posted on our Site, all of which are incorporated herein by reference.

2. Scope of Services & Products

2.1 Services

Sem-Express provides an all-in-one marketing software platform designed for business automation, lead generation, advertising management, and customer relationship management (CRM). Services may include:

- CRM with SmartLists

- Email marketing and automation

- Two-way SMS and messaging integration

- Outbound calling, call tracking, and call recording

- Funnel, form, and survey builders

- Website creation tools

- Online appointment scheduling

- Automated follow-up campaigns

- Reporting and analytics tools

- Advertising campaign setup and management

- Consultancy and training

2.2 Products

We may also offer:

- Physical products (e.g., hardware, printed materials)

- Downloadable software

- Digital training programs

- Templates, scripts, or other intellectual property assets

3. Account Registration & Responsibilities

To access certain features, you must create an account:

- Accuracy of Information – You must provide true, accurate, current, and complete information.

- Security – You are responsible for maintaining the confidentiality of your account credentials.

- Authorised Use – Your account is for your own business or personal use only. Sharing login details with unauthorised persons is prohibited.

- Notification of Breach – If you suspect unauthorised access, you must notify us immediately at [email protected].

4. Payment & Billing Terms

4.1 Fees & Billing Cycles

Subscription fees are billed in advance, monthly or annually.

Usage-based charges (e.g., calls, SMS, email sends, advertising spend) are billed in arrears or deducted from your wallet balance.

You authorise us to automatically bill your payment method on file for all applicable charges.

4.2 Wallet System

Your account may require a preloaded wallet to cover usage charges.

Some plans automatically top up the wallet when funds drop below a set threshold.

You authorise automatic wallet recharges unless you disable this feature in account settings.

4.3 Late Payment

If payment fails, we will retry for up to 7 business days.

Unpaid accounts may be suspended or terminated.

Disputes must be raised in writing within 30 days of invoice.

4.4 Refund Policy

Subscription fees, communication charges, advertising spend, and third-party fees are non-refundable.

Prepaid wallet balances can be refunded upon account closure within 30 days.

4.5 Taxes

All prices are exclusive of applicable taxes unless otherwise stated.

You are responsible for any applicable taxes.

5. Usage Rates for Communication Services

In addition to subscription fees, the following per-use rates apply:

- Phone Calls: Outgoing $0.105/min; incoming $0.0638/min; phone numbers $8.63/number/month

- SMS: $0.0593 per segment sent or received

-Emails: $0.0053 per message sent or received

Additional charges may apply for services such as call recording, MMS, carrier lookup, and A2P registration.

6. Complimentary Credits

We may provide monthly complimentary credits for calls, SMS, and emails. These:

- Cannot be transferred to other accounts

- Do not roll over to the next billing cycle

- Are forfeited if unused

7. Minimum Wallet Balance

You must maintain a minimum wallet balance of $10 to use the communication features. This balance will be charged after subscription activation.

8. Hardship Extension

If you have been a customer for at least six months and experience significant financial hardship, you may request a one-month subscription extension by emailing [email protected]. Requests require supporting documentation. Approval is at our sole discretion.

9. Shipping & Delivery (Physical Products)

If you purchase physical products:

Shipping Timeframes: Estimated delivery times are provided at checkout but are not guaranteed.

Risk of Loss: Transfers to you upon delivery to the carrier.

Import Fees: You are responsible for all duties, customs charges, and taxes.

10. Intellectual Property

All content, software, and materials provided by Sem-Express are the exclusive property of Blue Internet Solutions Ltd. or its licensors. You may not reproduce, distribute, reverse engineer, or create derivative works without prior written consent.

11. Prohibited Conduct

You must not:

Use the Services for illegal purposes

Send spam or unsolicited bulk messages

Infringe intellectual property rights

Interfere with Site security or functionality

12. Third-Party Services

Our platform may integrate with third-party tools. We are not responsible for the availability, performance, or terms of use of these third parties.

13. Disclaimers

The Services are provided “AS IS” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, secure, or error-free service.

14. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim shall not exceed the total amount you have paid to us in the twelve months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless Blue Internet Solutions Ltd. and its officers, employees, and affiliates against any claims, liabilities, or expenses arising from your use of the Services or breach of these Terms.

16. Force Majeure

We are not liable for failure to perform due to events beyond our reasonable control, including natural disasters, strikes, internet outages, or governmental actions.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be heard exclusively in the courts of England and Wales.

18. Notices

All legal notices must be sent by email to [email protected] and will be deemed received upon confirmation of delivery.

19. Severability

If any part of these Terms is held invalid, the remaining provisions will remain in full effect.

20. Assignment

You may not assign or transfer your rights under this Agreement without our prior written consent.

21. Entire Agreement

These Terms, along with referenced policies, represent the entire agreement between you and us.

22. Updates to Terms

We may update these Terms at any time without prior notice. The updated version will be posted on our Site with the new effective date.