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Sem Express: Meet Your All-in-One Digital Marketing Agency

Refund Policy

We are committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase with most of our products with the exception of our Done-for-You Services. Any cancellation request or refund request must come in through an email to our support desk- support@sem-express.com. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email. 

 
In relation to our Done-for-You Services, you can cancel your subscription at any time from any future billing. Similar to the above, any cancellation requests must come in through an email to our support desk support@sem-express.com, however this request must be received before your next rebill is due. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email. In addition to this, any cancellation requests received after a rebill payment has been taken cannot be refunded.

 
For our subscription products such as our Done-for-You Services we will abide by the Consumer rights procedure of the UK, which entitle the consumer to a 14-day cooling off period from the start date of the subscription, however this right is waived as soon as the product or service purchased has been streamed or downloaded.

 For our LIVE events and workshops, unless stated otherwise the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them or their business. 
 
Please email support@sem-express.com for answers to queries. 
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